Paying for your items is very simple and safe. We currently accept payments by cash on delivery and Paypal. Other means of paying are through Western Union.
Delivery is available throughout the United Arab Emirates and globally (global postage cost would be advised separately).
Once your order is placed and confirmed, you will receive an email with delivery information. Fetchr is our preferred courier company and your items will be delivered safely within one to two days maximum within the UAE. (Delivery time to other countries would be advised accordingly). The cost of courier is a minimum standard charge of AED30 within the UAE, or Dhs50 for larger parcels, (for postage costs of Dhs50 or above, an email will be sent advising of postage prices. This will be added to the final purchase amount and is to be paid by the customer.
At Pretty Vintage Cups, we love and care for our products and carefully package each purchased piece to protect it from breaking during transit. Returns are only offered if you have received a damaged item. In the rare event that you receive a damaged piece, please send the piece back to us in its original packaging, and we will refund you the full amount within 5-10 working days.
Products cannot be exchanged once sold.
If you have received your purchase and are unsure about its’ condition, please click ‘About Our China’ to learn more.
All our items are gift boxed in our signature colours. Proper packing materials are used to hold and secure items in place so that no damage occurs during transit, ensuring that you receive your exquisite purchase safely. We are concerned about the harmful impact of plastic on the environment, therefore we wrap our items in used bubble wrap. For customers who specifically request new bubble wrap, we charge Dhs5 per metre. Customers may request this at ‘Check Out’ in the comments box.